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conditions of sale 2020

ADVANCE BOOKING REDUCTION
A 10% advance booking reduction will be granted on tickets for all Savonlinna Opera Festival events
in the 2020 season. The concession is valid June 14 - September 30, 2019. The advance booking
reduction does not apply to Potluck tickets, which are sold only at our online shop.

NEW! 25% OFF WITH A COMBO TICKET
See and experience more with the new Combo Ticket! When you buy a ticket for one of our own productions (King Roger, Carmen, La traviata and The Barber of Seville), we’ll give you a generous 25% discount for your ticket for a visiting production (Werther, Julius Caesar). The discount applies when you buy tickets for both our own and a visiting production. The offer is valid until 30 September, 2019 at Lippupiste ticket agents and the Opera Festival ticket sales. When you purchase tickets for our own production at the Lippu.fi online store, you will receive a link that grants you the discount price for the visiting production. The discount is not available for tickets bought via R-kioski outlets.

GROUPS
Groups of at least 20 are entitled to a group reduction of 10%. There is no group reduction
on tickets purchased online. The group reduction cannot be combined with the advance booking
reduction.

TOUR OPERATOR COMMISSION
The commission for tour operators is 5% of the ticket prices. Commission is granted only on tickets
bought at the Opera Festival Office.

CLUB OPERA
Members of Club Opera (Silver, Gold, Platinum) are entitled to a 10% advance booking reduction
on all Savonlinna Opera Festival events. The concession is valid until January 31, 2020. Club Opera members must present their Club Card on booking. For details of the Club membership levels see
www.operafestival.fi > Club Opera.

STUDENTS AND CHILDREN
Students and children (16 and under) are entitled to a 25% reduction on normal-priced
tickets for all Savonlinna Opera Festival events in Olavinlinna Castle (with the exception of box
seats). The reduction does not apply to Potluck tickets and cannot be combined with any other reduction. Purchasers must be prepared to present proof of entitlement both on purchasing their tickets and at the door. Tickets purchased at Lippupiste outlets are delivered on Lippupiste’s terms.

SERVICE CHARGES
We apply the general Lippupiste service charges. These may change in the course of the sales
season. Any increases will also apply to bookings already made but not yet paid for.

ONLINE FROM LIPPUPISTE www.lippu.fi
A service charge will be added to the price of the ticket, along with a charge depending on the
means of delivery and possibly the means of payment. Tickets can be paid for as a web payment,
credit / debit card, with Finnair Plus points or by invoice. Not more than 20 tickets per delivery.

TICKET OUTLETS
Ticket outlets make a service charge depending on the type of ticket + delivery charge €2 /
delivery.

BOOKING BY TELEPHONE 0600 900 900
Monday–Saturday 9–21, Sundays 10–18. Service in Finnish, Swedish and English. €2 / per each starting min+lnc International calls: +358 (0) 600 900 900; normal international call rates.

INVOICE AND CARD SALES BY TELEPHONE
The invoice will be sent by post or by email and the tickets will be delivered after receipt of payment, either by post, or by email for you to print out. Tickets ordered by telephone can only be delivered by post. Tickets paid for by credit / debit card will be delivered by post after payment.
Tickets to be delivered abroad must be paid for by credit/debit card.

SERVICE FEES
Tickets €30.00-49.99/ticket: €3.50/ticket
Tickets €50 and over/ticket: €4.50/ticket
Delivery fee will be added.

DELIVERY CHARGES
Booking fee: €0
Printout ticket (in PDF format for you to print out): €1 / delivery
Ticket sent by post (Lippupiste prints out the ticket and sends it by post; also applies to Lippupiste invoice and card sales)
- Finland: €8.90 / delivery if purchased online, €10 if purchased by phone
- Europe: €20 / delivery
- Rest of the world: €35 / delivery
R-kiosk outlet +€1 / ticket + €2 / delivery
Invoice: (payment in instalments)
Additional charge of €5 / order for orders made by phone and at our online shop
Lippupiste outlet (tickets purchased online and collected from a ticket outlet): €3.50 / delivery. No delivery charge on reservations? made by telephone. A web payment charge amounting to 1% of the total ticket sum may be made on tickets paid for with a credit card. The rates are valid until further notice.
For rates and conditions of sale see www.operafestival.fi

GIFT VOUCHERS
Gift vouchers can be made out for any sum and purchased from at the Savonlinna Opera Festival Ticket Office. Gift vouchers can be purchased for predefined sums at the online shop and at any full service Lippupiste outlet (not R-kiosks).

VOUCHERS
Tickets for the Savonlinna Opera Festival can be paid for with Smartum and Edenred vouchers. These vouchers are valid means of payment at the Savonlinna Opera Festival Ticket Office. The vouchers accepted by individual Lippupiste outlets are given on the voucher issuer’s website. Lippupiste updates the information about the vouchers accepted at individual outlets at www.lippu.fi.
Vouchers can be used to buy tickets for personal use only. In other words, they cannot be used to buy gift
vouchers, for example.

FLEXI TICKETS
For summer 2020 we are again selling flexi tickets to ensure that you can still visit the Savonlinna Opera Festival even if your plans change. This option is valid until May 31, 2020.
A flexi ticket entitles you to change your ticket for one of the same price for any performance during the same opera season, subject to availability, but only if it is a flexi ticket bought at an additional charge of €10 per ticket. A flexi ticket also allows you to upgrade your ticket for a more expensive one by paying the balance. There will be a service charge for changing your ticket, and service charges already paid will not be reimbursed. Flexi tickets can be changed at the full-service outlet where they were originally bought. Tickets bought online or at an R-kiosk can be changed via the Savonlinna Opera Festival Office, tel. +358 15 476 750.

POTLUCK TICKETS
Each ticket costs €70 and entitles the holder to the best available seat (box not included). Potluck tickets are available only in online store. Tickets will be be delivered by email on the day of the performance.
They will be allocated in order of purchase, beginning with the best available seats selected by the Opera Festival. The Opera Festival cannot guarantee that the buyer of, say, two Potluck tickets will get adjacent seats. The number of Potluck tickets is limited. No reductions are granted on Potluck tickets.
Information about performances will be announced at www.operafestival.fi in the beginning of the year 2020.

We apply a flexible pricing policy. The price of the ticket depends on the location of the seat, the production, and the demand for tickets. The price of a particular seat may alter during the sales season.

The easiest way to find prices, a map of the auditorium and vacant seats is to check the page for the performance of your choice at www.lippu.fi

Tickets cannot be refunded or changed, apart from flexi tickets. Force majeure conditions apply to all
performances. Tickets will then be refunded on presentation. The Savonlinna Opera Festival takes no
responsibility for lost tickets