2022 conditions of sale

2022 conditions of sale


A 10% early bird discount applies to tickets for all Savonlinna Opera Festival events bought by 30 September 2021. The early bird discount excludes Pot luck tickets, which are only sold in our online shop. 


Groups of 20 or more people are entitled to a 10% group discount. The group discount is not available for tickets bought online. The group discount cannot be combined with the early bird discount.  


The commission for travel agents is 10% of the ticket price. Please note that the commission is only granted for tickets bought at the Opera Festival Box Office. 


Members of the Savonlinna Opera Festival Patrons’ Association (Silver, Gold, Platinum) are entitled to a 10% discount for tickets to all Savonlinna Opera Festival events. The offer is valid until 31 January 2022 upon proof of membership. For more details of the membership levels, please see https://operafestival.fi/en/membership/. 


Students and children (aged 16 and under) are entitled to a 25% discount for regular priced tickets to all Savonlinna Opera Festival events at Olavinlinna Castle (excluding box seats). The discount does not apply to Pot luck tickets and cannot be combined with any other discount. Proof of concession must be shown both at the time of purchase and at the door. Lippu.fi conditions of sale apply to tickets purchased at Lippu.fi outlets. 


A box ticket includes interval refreshments and a welcome drink before the performance. The welcome drink is served upon arrival and can be enjoyed in the box. Private boxes are reserved for visitors over the age of 18 as licenced areas for serving alcohol.   


Standard Lippu.fi service fees apply. We reserve the right to make changes to the fees during the season. Any such changes will also apply to unpaid reservations made at an earlier date. 


Tickets €30.00-49.99 / ticket: €3.50 / ticket 

Tickets €50 and over / ticket: €4.50 / ticket 

A further delivery fee will be added.  


Reservation fee €0 

E-ticket €1 / order (a printable PDF, which can also be shown on a mobile device) 

Postal delivery (also applies to tickets purchased from Lippu.fi and paid by invoice or credit card) 

  • Finland: €8,90 / delivery for online purchases, €10 / delivery for tickets purchased via the Lippu.fi telephone service or from the Opera Festival Box Office. 
  • Rest of Europe: €20 / delivery 
  • Other countries: €35 / delivery 

R-kiosk outlets +€1 / ticket + €2 / order 

Lippu.fi outlets €2 / order 

Invoice (Payment in instalments) 

Payment method surcharge of €5 / order applies to tickets purchased via the Lippu.fi telephone service and online shop.  

Ticket collected at a Lippu.fi outlet (paid online at lippu.fi) €3.50 / order. 

No delivery fees apply to reservations made via the Lippu.fi telephone service. A payment method surcharge of 1% of the order total will be added to online purchases paid by credit card. 

Mobile ticket €1 / order 

The mobile ticket opens in the mobile device browser, requiring no designated application. The ticket can be saved on the mobile device, or in Apple Wallet or another wallet application. Mobile tickets are not delivered via text message and they are not meant for printing. 

For more information about Lippu.fi payment methods, please visit lippu.fi/en 

Gift vouchers 

Gift vouchers are available for any amount and can be purchased at the Savonlinna Opera Festival Box Office. Gift vouchers for select amounts are also sold in the online shop and at all full service Lippu.fi outlets (not R-kiosks). 


Tickets to the Savonlinna Opera Festival can be paid for with Smartum and Edenred vouchers at the Savonlinna Opera Festival Box Office. The Opera Festival Box Office and telephone sales also accept SmartumPay as a payment method. The vouchers accepted by individual Lippu.fi outlets are listed on each voucher issuer’s website and at lippu.fi/en/help/outlets/. Vouchers can be used to buy tickets for personal use only. This means they are not valid for gift vouchers, for example. 

Flexible tickets 

A flexible ticket (+ €10 / ticket) can be exchanged for another ticket of the same or higher value for the same or different production, subject to availability. The exchange must take place by 31 May 2022. Should the new ticket be more expensive, the customer will pay the difference in price. A service fee applies for all ticket exchanges, and any previous service fees will not be reimbursed. Flexible tickets can be changed at the same full-service ticket outlet where they were originally purchased. Tickets purchased online or at an R-kiosk can be changed via the Savonlinna Opera Festival Box Office. 

Pot luck tickets 

Each Pot luck ticket costs €70 and entitles the holder to the best available seat (box seats not included). Pot luck tickets are available until the end of the day before the performance. The ticket with a numbered seat will be delivered by 3 p.m. on the day of the performance to the email address supplied with the order. The ticket must be either printed or shown on the screen of a smart device upon entrance to the castle. 

Seats for Pot luck tickets are allocated in the order of purchase, starting with the best available seats selected by the Opera Festival. The Opera Festival cannot guarantee adjacent seats to those who buy two or more Pot luck tickets. The number of Pot luck tickets is limited and no discounts apply. Pot luck tickets for season 2022 can be bought for Aida, Tosca and Arlecchino & Gianni Schicchi performances. 


We practice flexible pricing. The price of a ticket varies by seat category, production and the demand for tickets. The price of a seat may change during the season. The easiest way to find the latest pricing information and the seat map with available seats is to visit the Lippu.fi website. 

Tickets are non-changeable and non-refundable, apart from flexible tickets, which can be exchanged. Should a performance be cancelled due to force majeure, customers will receive a refund in exchange for their ticket.  

The Savonlinna Opera Festival takes no responsibility for lost tickets.