Savonlinna Opera Festival
Tickets for the 2015 season: conditions of sale
Advance booking reduction
A 10% advance booking reduction will be granted on tickets for all Savonlinna Opera Festival events in the 2015 season. The concession is valid July 4–August 31, 2014. The tickets must be paid for by September 30, 2014. The advance booking reduction does not apply to Potluck tickets, which are sold only at our online shop.
Groups of at least 20 are entitled to a group reduction of 10%. There is no group reduction on tickets purchased online. The group reduction cannot be combined with the advance booking reduction.
Tour operator commission
The commission for tour operators is 5% of the ticket prices. Commission is granted only on tickets bought at the Opera Festival Office.
Club Opera (subscription)
Members of Club Opera (Silver, Gold, Platinum) are entitled to a 10% advance booking reduction on all Savonlinna Opera Festival events. The concession is valid until January 31, 2015. Club Opera members must present their Club Card on booking and pay for their tickets by the given date in order to qualify for the reduction. For details of the Club membership levels see www.operafestival.fi > Club Opera.
Students and children
Students (under 30) and children (under 16) are entitled to a 25% reduction on normal-priced tickets for all Savonlinna Opera Festival events in Olavinlinna Castle (with the exception of price categories 1, 2 & 7). The number of such tickets per performance is limited. The reduction does not apply to Potluck tickets and cannot be combined with any other reduction. Student and children’s tickets cannot be purchased at the online shop. Purchasers must be prepared to present proof of entitlement both on purchasing their tickets and at the door.
Tickets purchased at Lippupiste outlets are delivered on Lippupiste’s terms.
We apply the general Lippupiste service charges. These may change in the course of the sales season. Any increases will also apply to bookings already made but not yet paid for.
Online from Lippupiste (www.lippu.fi)
A service charge will be added to the price of the ticket, along with a delivery charge depending on the means of delivery. Tickets can be paid for as a web payment or by credit card. Not more than 10 tickets per delivery.
Ticket outlets make a service charge depending on the type of ticket.
Booking by telephone
Domestic calls: 0600 900 900.
In Finnish daily 7–22, in Swedish on weekdays 9–17, €1.98/min+lnc
International calls: +358 (0) 600 900 900; normal international call rates
Invoice and credit card sales
The invoice will be sent by post or by email and the tickets will be delivered after receipt of payment, either by post, or by email for you to print out. Tickets ordered by telephone can only be delivered by post.
Tickets to be delivered abroad must be paid for by credit card.
Service and delivery charges for all ticket sales
Ticket under €10: €1.50 + delivery charge
Ticket costing €10.01–€39.99: €2.50 + delivery charge
Ticket over €40: €3.50 + delivery charge
Booking fee: €0
Printout ticket (in PDF format for you to print out): €0
Ticket sent by post (Lippupiste prints out the ticket and sends it by post; also applies to Lippupiste invoice and credit card sales)
Rest of the world: €35/delivery
Ticket outlet: €3.50/delivery (tickets purchased online or by telephone and collected from a ticket outlet)
The rates are valid until further notice.
For rates and conditions of sale see www.operafestival.fi
Gift vouchers can be made out for any sum and purchased from a Lippupiste outlet or the Savonlinna Opera Festival Ticket Office.
Tickets for the Savonlinna Opera Festival can be paid for with Smartum and Edenred Culture Vouchers. These vouchers are valid means of payment at the Savonlinna Opera Festival Ticket Office and Lippupiste, but not at R-kiosks. Tickets reserved by telephone, for example, can be collected and paid for at the nearest ticket outlet. Culture vouchers can be used to buy tickets for personal use only. In other words, they cannot be used to buy gift vouchers, for example.
For summer 2015 we are again selling flexi tickets to ensure that you can still visit the Savonlinna Opera Festival even if your plans change. In other words, you will be able to change your ticket for one for another performance – but only if it is a flexi ticket bought at an additional charge of €10 per ticket.
Flexi tickets can be changed at the full-service outlet where they were originally bought. Tickets bought online or at an R-kiosk can be changed via the Savonlinna Opera Festival Office, tel. 015 476 750.
This option is valid until May 31, 2015 and entitles you to change your ticket for one of the same price for any performance during the same opera season, subject to availability. You can upgrade your flexi ticket for a more expensive one by paying the balance. There will be a service charge for changing your ticket, and service charges already paid will not be reimbursed.
Tickets cannot be refunded or changed, apart from flexi tickets. Force majeure conditions apply to all performances. Tickets will then be refunded on presentation.
The Savonlinna Opera Festival takes no responsibility for lost tickets.
Potluck tickets are sold (only online) for performances of Tosca and La traviata in summer 2015. Each ticket costs €70 and entitles the holder to the best available seat (box not included). Potluck tickets can be purchased online at any time but will not be issued until 15.00 on the day of the performance and until 11.00 on the performance on August 1, at the Festival Ticket Office (Olavinkatu 27, Savonlinna). They are issued in order of purchase, beginning with the best available seats selected by the Opera Festival. The Opera Festival cannot guarantee that the buyer of, say, two Potluck tickets will get adjacent seats. The number of Potluck tickets is limited. No reductions are granted on Potluck tickets.